Warranty Information for Ziel Binoculars and Eyewear

At Ziel, we prioritize delivering quality products and ensuring your satisfaction. Our binoculars and eyewear come with a two-year warranty, aligning with European Union laws.

Warranty Coverage: Covering manufacturing defects and material faults, our warranty ensures the reliability of your purchase. Please note it does not cover damage caused by misuse, accidents, or unauthorized alterations.

Warranty Process:

Contact Us: Email info@ziel.it with your order number you received with the email and a brief description of the issue, attaching images if possible.

Evaluation and Authorization: Our team will assess your claim and provide return instructions if needed. Do not return products without authorization.

Return the Product: Ship the product to the provided address only after you receive a confirmation from our side.

Repair or Replacement: Our technicians will assess and either repair or replace the product.

Terms and Conditions: Warranty valid for the original purchaser; proof of purchase is the online order number and purchaser name. Inspection and approval are required for all claims. Unauthorized repair attempts may void the warranty.

For any questions, contact our customer support team at info@ziel.it. Thank you for choosing Ziel. Your satisfaction is our priority.